Customer experience consulting firm connects with airport non-profit to discuss post-COVID travel

BROOKLYN, NY / AGILITYPR.NEWS / August 12, 2020 / CONTACT:

Elizabeth Eames

CCC/eeames for The Petrova Experience

917-602-1525

liz@eeames.com

FOR IMMEDIATE RELEASE

The Petrova Experiences Joins Airports Council International

Customer experience consulting firm connects with airport non-profit to discuss post-COVID travel.

Brooklyn, NY – August 10, 2020

International customer experience consulting firm The Petrova Experience today announces membership in the Airports Council International-North America (ACI-NA).

ACI is a non-profit organization that represents the world's airports. Established in 1991, ACI represents the interests of airports with Governments and international organizations, develops standards, policies, and recommended practices for airports, and provides information and training opportunities to raise standards around the world.

"I feel privileged to be accepted in the community of aviators who exemplify hospitality in travel," says Liliana Petrova, Founder and CEO of The Petrova Experience. Ms. Petrova notes that airports are a central place of welcome for passengers from all over the world, and "the perfect place for hospitality to create memorable, positive experiences."

Kevin M. Burke, President & CEO of Airports Council International-North America says, “We are thrilled to welcome The Petrova Experience as a new member of Airports Council and look forward to seeing its contribution to the customer experience in our industry. During these unprecedented times, it is more important than ever before to continue to deliver valuable benefits to our members and thank them for their support.”

To that end, The Petrova Experience will lead an ACI community discussion, titled How to Improve Your Recovery Communications, on Thursday, August 13, at noon EDT. The learning session, open to all ACI Members, outlines how to create a communications strategy to meet current customer needs and create loyalty in the post-COVID travel landscape.

The Petrova Experience is an international customer experience consulting firm that connects customer experience to ROI. Based in Brooklyn and founded by Liliana Petrova, The Petrova Experience designs and implements customer experiences that help businesses ever-increasing customer expectations and market challenges. The Petrova Experience is a Federally recognized Minority and Women-Owned Business. Learn more about The Petrova Experience at thepetrovaexperience.com

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