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Europump Transforms Forecourt Services with BigChange Mobile Technology

Leeds, UK - Europump, the provider of fuel pump maintenance services, has deployed the latest cloud and mobile technology as part of a real-time system for managing field engineering operations. Supplied by Leeds-based BigChange, the system combines a 5 in 1 mobile app called JobWatch that connects seamlessly to central software including CRM, scheduling, invoicing and management reporting.

Europump Maintenance Ltd provides fuel retailers with pump and tank gauge maintenance services and is part of the Eurotank Service Group, who provide fuel tank cleaning, maintenance and installation services. The company provides a fast response service with a 40-strong network of engineers who also undertake planned maintenance work and testing.

“It’s clear that fuel retailers are looking for people who can maintain any type of pump and are not tied to any manufacturer; we can maintain any equipment that retailers already have or are planning to purchase,” says Edward Wheeler, Group Managing Director of Eurotank Service Group. “We have ambitious plans to expand the Europump business and the easy accessibility, flexibility and affordability of the BigChange system make it an ideal platform to support growth.”

The Europump help desk in Hebden Bridge is the hub of the national operations. Incoming service requests are logged into the BigChange scheduler which assigns the job to the most appropriate engineer. Engineers receive jobs on their tablets with the JobWatch app completely replacing all types of paperwork with digital workflows, reports, certificates and customer sign-off signatures.

“BigChange had just the solution we wanted; something that could do everything we wanted in a single web-based system.” says Jack Aplin, Director, Eurotank. “The BigChange software is so easy to configure so we can build a system to do exactly what we want.”

The mobile devices also provide navigation and are used to capture photographs to show site set up, equipment and work completed. BigChange trackers fitted to the fleet of vans give the help desk an instant view of the whereabouts of all the engineers and allow accurate ETA’s to be provided to customers. Engineers also use JobWatch for their timesheets and expenses and the system is also used for managing the 2000 individual parts that are kept by central stores and in the vans.

"BigChange was introduced initially to improve job scheduling, which was crucial as the demand for our reactive maintenance services increased,” says Michelle Brocklehurst, Group Helpdesk Manager, Europump. “The job scheduling is very easy to use and has made a big difference – we can work much quicker and more efficiently. However the main benefit of JobWatch is the visibility it gives us so we know exactly what is going on 24/7. With job status on screen we can immediately see what’s not been done.”

Safety and compliance are key issues for Europump as the work is undertaken in a high-risk environment. “The primary benefits of BigChange are in the visibility and transparency that the system provides –- compliance is very important and with JobWatch nothing can be fudged,” Aplin adds.

About Us

About BigChange: www.bigchange.com


  • Launched in 2013 and based in Leeds, UK, BigChange provides a range of mobile workforce management technologies that are trusted by over 25,000 mobile workers and back office personnel at more than 1000 organisations. The company signed over £16m worth of new contracts in 2018 and is set to employ 150 people by the end of 2019. In January 2019 BigChange acquired workshop software company Trace Systems and logistics consultancy Labyrinth, and created a new consulting arm called Advisory Plus.

  • BigChange's five-in-one system combines CRM, job scheduling, workshop management, a mobile workforce app, vehicle tracking, and an on-demand booking app. It eliminates paper record keeping and automates manual processes undertaken by back office and mobile workers. JobWatch can be used to simultaneously manage both in-house and sub-contracted operations through a single system.

  • BigChange has been recognised with several industry awards for its all-in-one mobile workforce and job management system, JobWatch. It won the Technology & Innovation prize at The Logistics Awards in both 2017 and 2018, and featured in the Sunday Times Tech Track 100 and Deloitte Technology Fast 50 during 2018.


Robert Peel


Phone: + 44 1666 823 306