ORANGE AND EAST HARTFORD, CT / AGILITYPR.NEWS / February 16, 2021 / Learn the signs of a leak and keep meters clear of snow

With cold and wintry weather continuing to affect the state, Southern Connecticut Gas (SCG) and Connecticut Natural Gas (CNG) are asking customers to be on the lookout for safety issues.

The subsidiaries of AVANGRID, Inc. (NYSE: AGR) reminded customers to make sure their homes are equipped with fire and carbon monoxide detectors, and to be watchful for signs of natural gas leaks and report them immediately. They also asked customers to maintain a clear path to the gas meter in case gas company personnel need to access it, and to keep the meter and regulator free of snow, ice and debris.

Gas Meters and Regulators

When clearing driveways and sidewalks, avoid piling snow on gas meters and regulators, and keep them free of snow and ice. Use a broom, brush or another soft tool to remove snow from these items in order to avoid damage. If a gas meter becomes fully encased in ice, or if it begins to make an unusual noise, call your gas company. Maintain a clear path through snow and ice to the natural gas meter on the property so that gas company personnel can safely access it.

Natural Gas Leaks – Learn the Signs

Natural gas leaks can be recognized by smell, sight or sound.

• Smell: Natural gas is colorless and odorless. For safety, a distinctive sulfur-like odor, similar to rotten eggs, is added so customers can recognize it quickly. If customers smell natural gas, they should immediately get up, get out and call for help from a safe location.
• Sight: A white cloud, mist, fog, bubbles in standing water or blowing dust can also be warning signs of a gas leak. Customers may also notice vegetation that appears to be dead or dying for no apparent reason.
• Sound: Customers may also hear unusual noise like roaring, hissing or whistling.

Report a Leak

Customers who suspect a natural gas leak should get up, get out and get away, then immediately call their gas company or 911 from a safe location.

• Do not smoke or operate electrical switches or appliances, which could produce a spark and ignite the natural gas.
• Do not assume someone else will report the condition.
• When reporting, provide the exact location, including cross streets.

Carbon Monoxide Safety

Carbon monoxide is a colorless, odorless gas that is a byproduct of fuel combustion. Exposure to carbon monoxide can cause flu-like symptoms and can be fatal.

• Install a carbon monoxide detector on every level of your home and in a central location outside each sleeping area.
• Make sure the outdoor vents for any gas-fired appliance, such as your furnace, hot water heater, dryer, or gas fireplace, are clear of snow and debris.
• Have your heating system inspected and maintained on a regular schedule, following the manufacturer’s recommendations.

Report Emergencies

To report a natural gas emergency, contact:

• Southern Connecticut Gas: 800.513.8898
• Connecticut Natural Gas: 866.924.5325

Customers may also view these tips with friends and family via a video provided by the Northeast Gas Association.